At Forte Rose, accessible from forterose.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that are collected and recorded by Forte Rose and how we use it.
1. Information We Collect
We may collect the following types of personal information from users who visit or interact with our website:
Name, email address, phone number, and other contact details provided through our booking system.
Information related to accommodation bookings (e.g., check-in/check-out dates, number of guests).
Payment information provided during the booking process (handled securely via third-party payment processors).
Usage data (such as IP address, browser type, and pages visited) collected via cookies and Google Analytics.
2. How We Collect Information
We collect information when you:
Make a reservation for accommodation or restaurant services via our website.
Subscribe to newsletters or other communications.
Use the website and provide data through forms or cookies.
Use Google Analytics, which helps us track the number of users visiting the site, and how they interact with our content.
3. Use of Collected Information
We use the information collected for the following purposes:
To process accommodation and restaurant reservations.
To manage customer relationships and respond to inquiries.
To improve our website’s content and user experience using analytical tools.
For marketing and promotional purposes (if you have opted in to receive such communications).
To comply with legal requirements and provide a secure service.
4. Third-Party Sharing
We do not sell or rent personal information to third parties. However, we may share your data with:
Payment processors for handling booking transactions.
Service providers who assist us with running the website (e.g., hosting providers, Google Analytics for tracking website performance).
Authorities or legal entities when required by law.
5. Cookies
We use cookies to enhance user experience and track performance through Google Analytics. Cookies help us understand how visitors interact with our website and improve our services.
You can control cookies through your browser settings, but disabling cookies may affect your ability to use some features of the site.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal and regulatory compliance.
7. Security Measures
We take reasonable precautions to protect personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. User Rights
You have the right to:
Access, correct, or request deletion of your personal data.
Withdraw consent to data collection at any time (where consent is the basis for processing).
Lodge a complaint with a data protection authority if you believe your data is not handled properly.
To exercise any of these rights, please contact us at [email protected].
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 without parental consent. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at [email protected].
