Privacy
Policy

1. Who we are

Forte Rose is located in Rose, Luštica Peninsula, Montenegro. For any privacy-related requests, you can contact us at [email protected] or via post: Forte Rose, Rose bb, 85336, Montenegro.

2. Information we collect

We may collect and process the following categories of personal data:

• Identity data – name, surname, title.
• Contact data – email address, phone number, postal address.
• Reservation data – check-in/out dates, room preferences, special requests, dietary needs.
• Payment data – we do not store full credit card details; all payments are processed via secure third-party gateways.
• Technical data – IP address, browser type, device information, cookies (see our Cookie Policy).
• Communication data – any correspondence sent to us via email, phone, or contact forms.

3. How we use your information

We use your personal data only for legitimate purposes, including:

• Processing reservations and managing your stay.
• Communicating with you about your booking or event.
• Improving our website, services, and guest experience.
• Complying with legal obligations (e.g., guest registration under Montenegrin law).
• Sending marketing communications only with your explicit consent.

4. Legal basis for processing (GDPR)

Under EU General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Performance of a contract – to fulfil your reservation or event agreement.
• Legitimate interests – to improve our services, prevent fraud, and ensure security.
• Legal obligation – to comply with tax, immigration, or safety regulations.
• Consent – for marketing emails or optional cookies.

5. Data sharing and third parties

We never sell your personal data. Limited data may be shared with trusted third parties only when necessary:

• Payment processors (e.g., Stripe, PayPal) – for transaction security.
• IT service providers (hosting, email platforms).
• Legal authorities if required by law.

All third parties are contractually bound to protect your data and may only process it on our instructions.

6. Data retention

We retain personal data only as long as necessary for the purposes outlined above. Reservation records are kept for 7 years to comply with tax and accounting laws. Marketing data is kept until you withdraw consent.

7. Your data protection rights

Depending on your location (e.g., EEA, UK, Montenegro), you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please email [email protected]. We will respond within 30 days.

8. Data security

We implement appropriate technical and organisational measures, including SSL encryption, firewalls, and restricted access to personal data. However, no internet transmission is 100% secure.

9. Children’s privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date. Significant changes will be notified via email or a website notice.

11. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Data Protection Officer: [email protected]
Postal address: Forte Rose, Rose bb, 85336, Montenegro.